Healthcare, Lessons Learned, Teams

Let’s Start Here

“Be Blessed; And Be A Blessing For Others.” – Rev Lark

I started Coaching For Nurses as a result of having been blessed to work with several healthcare teams in hospitals along the east coast of the U.S throughout my career. It’s been nothing short of excellent to be part of many healthcare teams on a mission to help patients, families, and each other by providing top-notch care.

Healthcare has remained one of the foundations supporting the mission of our family for years. My mom was a nurse, my grandmother was a nurse, several friends are nurses and physicians. My mom used to frequently tell me “you are known by the company you keep”. – In this regard, I’m really grateful for the phenomenal friends and family members I have whose lives and careers have been dedicated to helping others.

Early in my career, I was working as a crisis clinician in the Emergency Department at Rutland Regional Medical Center in Rutland, VT. At the time, Rutland Regional (RRMC as it was called) was a fairly small hospital but had a phenomenal Emergency Department team. The interesting part of working with the RRMC team happened whenever I was on call. Our team needed to live within a 15-minute radius of the hospital and be able to respond when needed. While I didn’t mind this at all, I was fascinated by the way that the ER team never seemed to call me right away whenever a patient came in. Whenever they called, they’d say “well the patient has been here for over an hour and we’d like you to come and see them.”

“Over an hour? Why did you wait so long to call me?”

Later in my career, I’d learn that the delay in calling was better as this would give the team time to have labs drawn and would give me time to learn as much as possible about our patients before speaking with them.

But I couldn’t quite figure out the team at Rutland as they were a little intimidating and extremely professional. – When this delay happened for the fifth time, I finally asked them “the patient’s been here for over 90 minutes – why didn’t you call me sooner?”

It was the charge nurse who told me that, as a team, they wanted to try to figure out what was going on with the patient before I arrived so that after my assessment of the patient they would learn how close they were to “getting it right”. I loved their eagerness to learn and their willingness to help me when interacting with patients who were in crisis or struggling with an uncontained addiction. I also saw the way they navigated their emotions and the interactions they had with families after a difficult code that involved the death of a patient. They were a top-notch team and in the short amount of time I worked with them, I learned a lot.

Since that time, the subsequent lessons I have learned from healthcare teams have involved the communication, collaboration and compassion shown during some of life’s most difficult moments. I am beyond blessed with the lessons I’ve learned and the opportunities I’ve had to work with them.

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